Fill in the form below with your details, order number, and date, and we will contact you as soon as possible. Thank you!
According to Emergency Ordinance No. 34/2014, you have the right to return the ordered product within 14 calendar days from the receipt of the order. To do so, you must notify us in writing via email at office@feverless.net or by completing the return form, stating your intention to return the purchased product, without the obligation to provide a specific reason.
According to the same ordinance, we are required to refund the product's value within 14 calendar days from the receipt of the returned item. The refund will be processed to the card used for online payment or to an account specified by the customer in the case of cash-on-delivery orders.
If the product is returned in a condition that prevents it from being resold as new (it has been assembled, its packaging or seals are damaged), we reserve the right to withhold a percentage of the price necessary to restore it to its original condition (if possible) OR to refuse the return.
According to Article 9, Paragraph (1), in relation to Article 16, Letter e) of Emergency Ordinance No. 34/2014, products that, once used, may affect consumer health cannot be returned or exchanged for hygiene and health protection reasons. We reserve the right to refuse the return of products that have been assembled, show signs of wear or use, as well as those that cannot be returned due to hygiene and health protection reasons.
Please note that curling sets, hair elastics, swimsuits (bikini and one-piece), hair and face towels are considered personal hygiene products and therefore cannot be returned or exchanged.
The return costs are borne by the buyer and can be made through any courier company. The refund will be processed within a maximum of 7 working days from the receipt of the package by us and after verifying the products.
If a different product than the one ordered is delivered, it must be reported immediately. The customer can request its return for replacement, and if the product is no longer in stock, they may choose a similar replacement or a full refund. All products sold on our website benefit from the legal warranties regarding product compliance. The products are new and come from authorized sources of each manufacturer. The products are accompanied by the written document regarding the rights conferred by Law No. 449/2003 on the sale of products and associated guarantees, with subsequent amendments and completions, informing the consumer about the legal warranty of product conformity, issued by S.C. Feverless Neo SRL. These warranties do not affect the consumer's rights granted by law.
Products can be returned within a maximum of 15 days from the delivery date, provided they have not been used.
If you have selected that you want to make a SIZE EXCHANGE, we will take care of all the necessary details for the exchange. The first size exchange is free only in Romania, Hungary, Bulgaria, and Poland. For other countries, please send your product to our address mentioned below. Before shipping, please check that the products do not have any makeup stains, marks, or any other signs of wear, as we will not be able to accept such products, as they are no longer suitable for resale. Once the products reach us, they will be checked to ensure they are in their original NEW condition, after which we will refund the full amount of the returned products to the card used for the purchase. You will then need to place a new order with the desired products in the new sizes.
• We will pick up the current product - a courier will come to collect the product you want to exchange.
• On the same day your product reaches us, our colleagues will check its NEW condition. Please ensure there are no makeup stains and that all original tags are present.
• If the desired product is in stock, we will ship the new product on the same day or no later than 3 working days.
If you have selected a RETURN, please pack the product in the original packaging, and also use a protective bag over the box to keep it secure and prevent it from opening during transport.
Send the product with any courier service to the following address:
Beneficiary: Feverless
Strada Deva Nr 16 A
City: Targu Mureș
County: Mureș
Phone: 0730334403
• The return shipping cost is the responsibility of the client.
Packages returned without prior notification (by phone or email to office@feverless.net) will not be accepted. Additionally, products that show physical modifications or signs of wear will not be accepted for return. Before returning, the client must ensure that the products are properly packed to prevent damage during transport.
The first size exchange is free only in Romania, Hungary, Bulgaria, and Poland. For the rest of the EU countries, the cost is €20! We do not accept cash-on-delivery return packages! The client is responsible for any damage or loss of the product during transport in the free exchange or return process to S.C. Feverless Neo SRL.