Fill in the form below with your details, order number, and date, and we will contact you as soon as possible. Thank you!
According to Emergency Ordinance No. 34/2014, you have the right to return the ordered product within 14 calendar days from the receipt of the order. To do so, you must notify us in writing via email at office@feverless.net or by completing the return form, stating your intention to return the purchased product, without the obligation to provide a specific reason.
According to the same ordinance, we are required to refund the product's value within 14 calendar days from the receipt of the returned item. The refund will be processed to the card used for online payment or to an account specified by the customer in the case of cash-on-delivery orders.
If the product is returned in a condition that prevents it from being resold as new (it has been assembled, its packaging or seals are damaged), we reserve the right to withhold a percentage of the price necessary to restore it to its original condition (if possible) OR to refuse the return.
According to Article 9, Paragraph (1), in relation to Article 16, Letter e) of Emergency Ordinance No. 34/2014, products that, once used, may affect consumer health cannot be returned or exchanged for hygiene and health protection reasons. We reserve the right to refuse the return of products that have been assembled, show signs of wear or use, as well as those that cannot be returned due to hygiene and health protection reasons.
Please note that curling sets, hair elastics, swimsuits (bikini and one-piece), hair and face towels are considered personal hygiene products and therefore cannot be returned or exchanged.
The return costs are borne by the buyer and can be made through any courier company. The refund will be processed within a maximum of 7 working days from the receipt of the package by us and after verifying the products.
If a different product than the one ordered is delivered, it must be reported immediately. The customer can request its return for replacement, and if the product is no longer in stock, they may choose a similar replacement or a full refund. All products sold on our website benefit from the legal warranties regarding product compliance. The products are new and come from authorized sources of each manufacturer. The products are accompanied by the written document regarding the rights conferred by Law No. 449/2003 on the sale of products and associated guarantees, with subsequent amendments and completions, informing the consumer about the legal warranty of product conformity, issued by S.C. Feverless Neo SRL. These warranties do not affect the consumer's rights granted by law.
Products can be returned within a maximum of 15 days from the delivery date, provided they have not been used.
If you have selected that you want to make a SIZE EXCHANGE, we will take care of all the necessary details for the exchange. The first size exchange is free only in Romania, Hungary, Bulgaria, and Poland. For other countries, please send your product to our address mentioned below. Before shipping, please check that the products do not have any makeup stains, marks, or any other signs of wear, as we will not be able to accept such products, as they are no longer suitable for resale. Once the products reach us, they will be checked to ensure they are in their original NEW condition, after which we will refund the full amount of the returned products to the card used for the purchase. You will then need to place a new order with the desired products in the new sizes.
If you selected EXCHANGE,
Please complete the form provided via the link received after filling out the exchange request.
You will receive a PIN for a SAMEDAY Locker at the address you selected (shipping is free). We kindly ask you to place the product, packed in its original box, into the designated Locker. Please place the original box inside a bag to protect it from moisture during transport.
Allow up to 7 working days for the exchange to be processed. The condition of the product will be checked to ensure it is NEW, after which the new item you requested in the exchange form will be shipped.
Please ensure there are no traces of makeup on the product, that all original tags are intact, and that any gifts included with the order are returned as well. Otherwise, the value of the missing items will be deducted from the refunded amount.
If you selected a RETURN,
Please pack the product in its original packaging, and also place it in a protective bag to keep the box secure and prevent it from opening during transport.
Ship the product using any courier service you prefer to the following address:
Beneficiary: Feverless
Strada Deva Nr 16 A
City: Targu Mureș
County: Mureș
Phone: 0730334403
• The return shipping cost is the responsibility of the client.
Packages returned without prior notification (by phone or email to office@feverless.net) will not be accepted. Additionally, products that show physical modifications or signs of wear will not be accepted for return. Before returning, the client must ensure that the products are properly packed to prevent damage during transport.
The first size exchange is free only in Romania, Hungary, Bulgaria, and Poland. For the rest of the EU countries, the cost is €20! We do not accept cash-on-delivery return packages! The client is responsible for any damage or loss of the product during transport in the free exchange or return process to S.C. Feverless Neo SRL.